Frequently Asked Questions
Everything you need to know about shopping with Noa Noa.
What is Noa Noa's shipping policy?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe and 7-10 business days for international orders. Free shipping is available on orders over $150.
How do I return an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return label. Note that a small return processing fee may be deducted from your refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. As our collections often feature a relaxed, bohemian fit, we recommend checking the 'Fit & Fabric' section for style-specific advice.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options in select regions.
Are Noa Noa products sustainably made?
Sustainability is at our core. We prioritize natural fibers like organic cotton, linen, and wool. We are committed to ethical production and work closely with our suppliers to ensure fair working conditions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer service team. After this window, the standard return process applies.